Refund Policy

5.8 Cancellation The Sender may cancel a Delivery Request before a Traveler Partner has been matched, without any cancellation fee. Cancellations made after a Traveler Partner has been matched may incur a cancellation fee as per SHIPTER's policies, which will be communicated at the time of cancellation. 6. TRAVELER PARTNER TERMS AND CONDITIONS 6.1 KYC Verification Traveler Partners must complete the KYC verification process before accepting any Delivery Requests. This includes submitting valid Aadhaar Card and PAN Card documents. SHIPTER reserves the right to reject any KYC application at its sole discretion. 6.2 Accuracy of Information Traveler Partners represent and warrant that all information provided during registration and KYC verification is true, accurate, and complete. Any false or misleading information shall result in immediate account suspension and may lead to legal action. 6.3 Route Compliance Traveler Partners must accept Delivery Requests only for routes that match their actual metro travel route as declared on the App at the time of accepting the request. Accepting Delivery Requests for routes that the Traveler Partner does not intend to travel is a violation of these Terms. 6.4 Parcel Handling Traveler Partners must handle all parcels with due care and diligence. Traveler Partners must not open, tamper with, damage, misappropriate, or otherwise interfere with any parcel entrusted to them. Any such act shall result in immediate account suspension, forfeiture of earnings, and may lead to civil and criminal legal action. 6.5 OTP Verification Traveler Partners must verify the parcel at the time of pickup using the OTP provided by the Sender through the App. Traveler Partners must not accept any parcel without OTP verification. Similarly, Traveler Partners must obtain delivery confirmation through OTP verification from the receiver at the time of delivery. 6.6 DMRC Compliance Traveler Partners must comply with all DMRC rules and regulations while carrying parcels on the metro, including but not limited to luggage size and weight restrictions, prohibited items policies, and general conduct requirements. 6.7 Restricted Items Traveler Partners must not carry any Restricted Items as specified in Section 8 of these Terms. If a Traveler Partner discovers or suspects that a parcel contains Restricted Items, they must immediately inform SHIPTER and must not proceed with the delivery. 6.8 Earnings and Platform Fee Earnings from completed deliveries shall be credited to the Traveler Partner's SHIPTER Wallet within 24 hours of successful delivery confirmation, after deduction of the applicable Platform Fee. The Platform Fee percentage is displayed in the App and may be updated from time to time. SHIPTER reserves the right to withhold earnings in case of disputes, complaints, or suspected fraudulent activity. 6.9 Withdrawal of Earnings Traveler Partners may request withdrawal of their SHIPTER Wallet balance to their registered bank account. All withdrawal requests are subject to admin approval and are processed within 1 to 2 business days of approval. SHIPTER reserves the right to reject withdrawal requests in case of suspected fraud or policy violations.